FAQ

Shipping policy

Free shipping worldwide on all orders over $100. All unworn items may be returned risk-free within 30 days of delivery. 

1.Where do you ship to?

We primarily serve customers in the United States, with our reliable express delivery services also extending to Canada, Europe, and the United Kingdom.

2. How long will my order take?

  • Processing Time: We are committed to dispatching your order within 3-5 business days after the order is placed.

  • Delivery Time: Shipping typically takes approximately 15 days, depending on your location and local postal services. You will receive a tracking number once your package is on its way.

 

Returns and exchanges

Shop with confidence with our 30-day risk-free return policy.

1.What is your return policy?

All unworn, unwashed items in their original packaging may be returned within 30 days of delivery.

2. How do I ship my order back to you?

To initiate a return or exchange, please contact our customer support team at terheei@gmail.com. We will provide you with the return shipping address and further instructions.

Important Note: For hygiene reasons, please ensure the items are free of pet hair and in their original packaging. We reserve the right to refuse returns that do not meet these hygiene standards.